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Reach out to Customer Centres
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Grievance Redressal Process
Branches & ATM’s

Find Our Branches & ATMs
Submit ComplaintSubmit Suggestion

Report suspicious/fraud transaction

IVR Service

Select option 1, To Report loss of card, to report a fraud or to report an Unauthorized transaction not done by you

1800 5700 / 1800 5000

Online Portal

For self blocking/ debit freezing account in case of unauthorised transaction

Online Account Blocking Portal

Mobile Banking App.

You can also block your Debit card through bob World
Path: Login with bobWorld app. with login password> More>Debit card block/hotlist (Under Quick Actions).

bob World Internet (Internet Banking)

You can also block your Debit card through bob World Internet
Path: Login to bob World Internet with sign-on password > Services > My Accounts > Debit Card Blocking

Gift/Pre-paid/Reloadable card

For reporting the Unauthorised transaction related to Gift Card / Pre-paid Cards / Re-loadable card please contact as per below contact details

1800 102 5627

bobsupport@cardbranch.com

Reporting to home branch

As per Branch Timings
To know the details of your branch please visit

https://www.bankofbaroda.in/locate-us/branches


Unauthorised Transactions! (Actions/Precautions to be taken)

Block/Freeze the account

In case Fraud taken place, immediately block respective channel or Freeze the Account for Debit Transactions by calling Bank’s Toll-Free No. 1800 5700 / 1800 5000 or visiting Bank’s Web Portal or Branch

Lodge Complaint

Lodge an FIR with Police and lodge complaint with Bank along with copy of FIR

OTP/CVV/PIN

Never share confidential information like OTP/CVV/PIN/ Complete Card details etc. to anyone

Fake Calls

Bank Staff or its Agents never call for such information. This information is asked by Fraudsters only

[Bank of Baroda is registered with DICGC]

(https://www.dicgc.org.in)

(DICGC Website)


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