Get in the Fast Lane with Bank of Baroda.
- Cashless payments
- SMS alerts
- Online recharge
Travel hassle-free on highways
- Commute on highways without needing to stop, access cash, or collect change as FASTag enables deduction of toll charges directly from the linked account.
SMS alert of transactions
- Stay updated with SMS alerts notifying all the FASTag transactions.
Access to historical transactions
- You can access transaction history and detailed statements by logging into the FASTag customer portal.
Save fuel and time
- Using FASTag, you do not need to stop at the toll plaza for transactions, saving both, fuel and time.
- Recharge your FASTag account on-the-go through UPI, Credit / Debit Card, Net Banking or Mobile Banking.
- FASTag saves you the hassle of carrying cash or the exact change as all payments will be debited from the account directly.
14 Feb 2021Bank of Baroda | Experience ease and convenience with #BarodaDigitalProductsJHdHfc5lycU
Bank of Baroda | Leave the queue behind with Baroda FASTagCAzyBqMcU8I
What is Electronic Toll Collection (ETC)/Baroda FASTag?
Electronic Toll Collection is a solution for digital payment of toll charges using FASTag. Baroda FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. Baroda FASTag has a validity of 5 years and after purchasing it, you only need to recharge/top-up the FASTag as per your requirement.
Can I get a FASTag for two-wheelers?
No, currently, FASTag is not issued for two-wheelers.
What happens if I buy/sell a car with a FASTag tag affixed to it?
In case you are selling your car, please remove and destroy the FASTag issued to it and close the linked wallet account.
Even if you are buying a used car with FASTag, you need to take-off its existing tag and request for a brand new FASTag in your name for the same vehicle.
What are the documents required to apply for FASTag?You need to submit the following documents:
- Registration Certificate (RC) of the vehicle
- FASTag Application form
- Aadhaar Card/Driving License/PAN Card/Voter ID Card/Passport
I have two vehicles - can I use one FASTag for two cars?
No. You will need to take two individual FASTags, one for each of the two vehicles.
How will I get to know if and how much toll charges I have been levied?
You will receive an SMS with detailed toll charges on your registered mobile number or e-mail as soon as you cross the toll booth. You can also log in and access your Baroda FASTag historical statements through the portal.
Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you must use the dedicated FASTag lanes to travel without stopping at the toll plazas. In case you are okay paying cash, you can commute through any of the lanes without any penalty. On the contrary, if you enter the FASTag lane without an active FASTag, you will be charged twice the toll amount in cash.
How can I register on the Online FASTag Portal?
To complete your FASTag registration:
- Login to the FASTag portal link
- Click on “First Time User” or “Register New User.”
- Enter basic details such as mobile number, vehicle type, registration number.
- An OTP (One Time Password) will be generated to your mobile number to authenticate your identity.
- On verification, you will be prompted to generate your password.
What is the validity period of the FASTag card?
The tag has a validity of 5 years.
What happens if there is an incorrect deduction from my FASTag account?
You need not worry. In case you find an inappropriate debit to your account, report it on complaints sanction of portal immediately. Please ensure that your RC copy of vehicle is uploaded in portal. On receipt the complaint we will take up the matter with issuer bank and try to get it resolved in 15 days maximum. Log in to portal for logging the complaint here.
I was not allowed to go through the FASTag lane despite having an active FASTag account with sufficient balance. How do I fix this issue?
You can raise a request regarding the same by calling the customer care at 1800-103-4568 or email on firstname.lastname@example.org. We will look into the matter and resolve it as soon as possible.
Can I avail a monthly pass?
Yes, you can avail the monthly pass from the NHAI website, and the facility is specific to each toll plaza.
What happens in case I lose my RFID Tag? Will the funds in the wallet be lost too?
Call our customer care number at 1800-103-4568 immediately to block your FASTag. You can visit any of Bank of Baroda branch and request re-issue of the tag. The bank will transfer any balance linked to the old account to your current account.
Is there any minimum value for FASTag recharge/top up?
Yes, the minimum recharge amount is Rs. 100.
Why are the toll rates different for different vehicle categories?
Toll rates are categorized basis the vehicle size and load. Depending on these two factors, the damage done to the road and type of use (commercial/personal) of a vehicle, the toll rates are determined. The same toll rates will be deducted using FASTag too.
Where all can I commute using FASTag? Is it available in all highways?
As per the Govt. of India mandate, all the toll plazas must have the acquiring system to read the FASTag technology, and if it is not available at toll plazas vehicles affixed with FASTag can move without paying the toll charges.
Which are the roads where Baroda FASTag can be used?
Baroda FASTag can be used on all toll plazas on National Highways where it has been integrated. To find out list of toll plazas currently integrated with FASTag, kindly visit NHAI site at http://www.nhai.org
How can I recharge my Baroda FASTag account?
You may recharge your account by cash, at the Point of Sale (POS) locations or you may also recharge online through debit/credit card or through net banking.
How do I generate/reset my username and password?
Please log in to the customer portal and register yourself to generate your User ID and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care number: 18001034560 for assistance.
Can a Baroda FASTag bought for my one vehicle be used for another vehicle?
No, Baroda FASTag is issued to each vehicle based on KYC (Know Your Customer) documents submitted. If a Baroda FASTag, for instance, bought for one car is used for a truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on toll plazas. Baroda FASTag users are advised to desist from such practice.
How to raise a dispute/compliant related to a particular transaction?
a. Login in to FASTag Portal with User ID/Wallet ID and Password.
b. Select the option of Service Request -> Generate Service Request.
c. Select Request Type as Transaction Dispute to lodge a complaint/dispute with respect to a particular debit on your FASTag wallet.
d. Also, one can raise a dispute by calling 24x7 customer care on 18001034568.
How to block FASTag account in case the vehicle is theft?
a. Login in to FASTag portal with User ID/Wallet ID and Password.
b. Select the option of Service Request -> Generate Service Request.
c. Select Request Type as Closure Request to close the RIFD Tag or Wallet.
d. Also one can block FASTag account by calling 24x7 customer care on 18001034568.