Faqs Page BG

Frequently Asked Questions (FAQs)

  • How do I select a DP? Whether all DPs are same?

    You can select your DP to open a demat account just like you select a bank for opening a savings account. Some of the important factors for the selection of a DP can be:

    Convenience: Proximity to the office/residence, business hours.

    Comfort:Reputation of the DP, past association with the organisation, whether the DP is in a position to give the specific service you may need.

    Cost: The service charges levied by DP and the service standards-

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  • What is Baroda Scholar Loan?

    Baroda Scholar Loan , provides an opportunity to avail education loan for the students going abroad for Professional / Technical studies.

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  • Can such property be sold without the permission of Reserve Bank?

    Yes. Reserve Bank has granted general permission for the sale of such property. However, where the property is purchased by another foreign citizen of Indian origin, funds towards the purchase consideration should either be remitted to India or paid out of balances in NRE/FCNR accounts.

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  • Can NRIs bring gold into India?

    Yes. NRIs can bring into India gold up to 10,000 grams as part of their baggage once in six months provided they have stayed abroad for a continuous period of six months.

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  • How to reset transaction password onlinefor retail net banking customers?

    By using Set/Reset password option available at login page and follow the instructions thereon

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  • Can I close my demat account with one DP and transfer all securities to my account with another DP?

    Yes. You can submit an account closure request to your DP in a prescribed form. Your DP will transfer all your securities, as per your instruction, and close your demat account.

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  • Dial BOB and Connect BOB

    You can avail these services from anywhere in India and abroad, all the 24 hours through a telephone/mobile phone (for DialBOB) or PC/laptop (for ConnectBOB).

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  • What is the procedure to claim the amount?

    Visit the branch with KYC documents and fill the required form.

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  • What should I do if my address is changed? Do I need to write to each company separately?

    In case your address is changed, you only need to inform the new address to your DP(s). When DP enters the new address in the depository computer system, it will be automatically conveyed to all companies in which you hold shares.

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  • What are the services/facilities available at ATMs?
    • In addition to cash dispensing, ATMs may have many services/facilities such as:
      • Account information
      • Cash deposit
      • Regular bills payment
      • Purchases of re-load vouchers for mobiles
      • Mini/short statement
      • Loan account enquiry etc.

    The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

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  • How does the customer benefit from the BOB Billpay service?
    • The customer can receive all the bills electronically and also schedule payment of these bills electronically, eliminating the need to issue cheques and stand in queues.
    • The payments can be made from any existing bank account. No new accounts need to be opened. The choice of the bank account for payment of each bill can be made at the last minute depending on the balance funds in each account.
    • An 'Autopay' option can be used to schedule payment of a particular bill on a fixed day of every month from a pre-decided bank account.
    • The customer can analyse their total expenses in the form of bill payments through charts and easy to use tools.

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  • I have received OTP but app is not auto-reading it. What to do?

    We need to send a one-time SMS to verify your mobile number. App will display the mobile number from which bank has received one-time SMS. You have selected the correct SIM but if mobile number shown is wrong, then sender ID of your SMS would have been modified by network carriers. Please contact your network carrier to prevent modification of sender ID.

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  • What is an Automated Teller Machine (ATM)?

    Automated Teller Machine is a computerised machine that provides the Bank’s customers the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

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  • Whether a foreign currency loan is also available from the Bank, if yes, whether can it be availed overseas?

    Bank of Baroda is among the most prominent purveyors of Foreign Currency Loans to Corporates in India. Moreover, due to the fact that Bank of Baroda has the largest network of overseas branches among all Indian Banks, the Bank can make available the foreign currency loan anywhere in the Globe and that too in the currency of your choice.

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  • What is the age criteria for availing loans ?
    • Minimum age criteria for availing Agri Loans is 18 years and maximum up to 70 years as on the date of availing facility. If the age of land holder exceeds 70 years, in such case the legal heirs to be made co borrowers

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  • Who is a DP?

    A Depository like NSDL (National Securities Depository Limited) or CDSL (Central Depository Services Limited) provides its services to investors through its agents called Depository Participants (DPs). These agents are appointed by NSDL & CDSL with the approval of SEBI. According to SEBI regulations, amongst others, three categories of entities i.e. Banks, Financial Institutions and Members of Stock Exchanges registered with SEBI (brokers) can become DPs. You can get a list of DPs from NSDL's or CDSL's office.

    Our Bank has now centralised DP operations (both for CDSL as well as NSDL) besides existing DPs, which are being planned to be migrated to central set-up in a phased manner. The Central Back-Office DP Operations (CBODPO) is at UTI Tower, Bandra Kurla Complex, Mumbai.

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  • What is the key benefit of Mobile banking (bob World)?

    You can avail more than 220 banking services around the clock conveniently from the comfort of your home using a mobile phone.

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  • What are the services available for customers at Branches during Lockdown?

    Our branches shall remain open with reduced staff catering to Cash Deposits/Withdrawals, clearing of cheques, Remittances and Government Transactions only.

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  • My debit card doesn’t work on ATMs.

    Debit card does not work on ATMs due to some of the following reasons

    • The debit card may be blocked.
    • The debit card may not have swiped the card properly.
    • The Debit card might have got damaged/deteriorated due to which it is not accepted by the ATM where the card reader may be weak. In such case you may try at another ATM and if still does not work, request for a new card to your branch. You may also apply for debit card through bob World (Mobile Banking) / Baroda Connect (Internet Banking) /Contact Centre.
    • Account may be inoperative or frozen at the branch level due to some reason. Please contact your branch to know the account status.
    • Customer may be using the wrong PIN.
    • Connectivity from the ATM has failed. In such case, please try after some time or use another ATM.

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