Frequently Asked Questions (FAQs)

  • How to reset transaction password onlinefor retail net banking customers?

    By using Set/Reset password option available at login page and follow the instructions thereon

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  • What are the relief/relaxations available under the Framework in case of Term Loans?

    The following relief/relaxations are available in case of Term Loans, subject to compliance of bank norms:

    • Interest moratorium may be given up to a maximum of 6 months. The interest accrued during the moratorium period may be capitalized.
    • Moratorium of up to 2 years can be considered for repayment of instalments of principal.
    • Increasing the tenor of the loan by up to a maximum of 2 years including moratorium can be considered.
    • In all the steps enumerated above, the repayment period can be extended only up to a maximum of 2 years including moratorium.
    • For Project Loans, the tail period shall be taken into account while Rescheduling / Rephasing the instalments

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  • Whether Bank will honour the existing ECS, NACH, SI mandate in the account during this period

    Bank will continue to collect instalments as per the ECS, NACH,SI mandate even in accounts where moratorium has been granted unless stopped by the borrower. In case borrower wants to avail extended moratorium period of 3 months by discontinue ECS, NACH,SI mandate payment, they may approach to the base Branch.

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  • What is the provision to increase/decrease the Sum insured during the policy period?

    At the request of the insured, Sum insured under the policy can be increased / decreased subjected to payment of premium.

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  • Should I get upset if any Bank Staff or its collection agent approach me for repayment?

    You should not get upset and tell Bank Staff/ Collection Agent that you want to avail the benefit being extended under regulatory package.

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  • what is car loan ?

    Car loan is a loan availed for (i) Car Loan (II) Pre-owned Car loan. Can be availed individually or jointly with close relatives. The Vehicle purchased out of Bank Finance is taken as security.

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  • What is the procedure to change the PIN, if lost/forgotten?

    Cardholder may call at our IVR number 040 30913707 from their registered mobile number to reset the PIN. Caller will be guided to reset the PIN during the call. Alternately, they can write to  bobsupport@cardbranch.comto reset the PIN. Charge of Rs. 100 (inclusive of applicable GST) is applicable.

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  • Whether a foreign currency loan is also available from the Bank, if yes, whether can it be availed overseas?

    Bank of Baroda is among the most prominent purveyors of Foreign Currency Loans to Corporates in India. Moreover, due to the fact that Bank of Baroda has the largest network of overseas branches among all Indian Banks, the Bank can make available the foreign currency loan anywhere in the Globe and that too in the currency of your choice.

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  • What is an Automated Teller Machine (ATM)?

    Automated Teller Machine is a computerised machine that provides the Bank’s customers the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

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  • What is the key benefit of Mobile banking (bob World)?

    You can avail more than 220 banking services around the clock conveniently from the comfort of your home using a mobile phone.

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  • What are the services available for customers at Branches during Lockdown?

    Our branches shall remain open with reduced staff catering to Cash Deposits/Withdrawals, clearing of cheques, Remittances and Government Transactions only.

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  • My debit card doesn’t work on ATMs.

    Debit card does not work on ATMs due to some of the following reasons

    • The debit card may be blocked.
    • The debit card may not have swiped the card properly.
    • The Debit card might have got damaged/deteriorated due to which it is not accepted by the ATM where the card reader may be weak. In such case you may try at another ATM and if still does not work, request for a new card to your branch. You may also apply for debit card through bob World (Mobile Banking) / Baroda Connect (Internet Banking) /Contact Centre.
    • Account may be inoperative or frozen at the branch level due to some reason. Please contact your branch to know the account status.
    • Customer may be using the wrong PIN.
    • Connectivity from the ATM has failed. In such case, please try after some time or use another ATM.

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  • How does an NRI obtain permission from Reserve Bank for investment under the 24% or 40% or 100% scheme?

    The NRI investor need not apply to Reserve Bank. Application for necessary permission under the schemes should be made by the Indian company/firm to the Central Office of Reserve Bank in Mumbai in form ISD/ISD(R).

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  • What is the average tenure of a home loan?

    We grant term up to a maximum of 30 years. The term for the loan will under no circumstances exceed the age of retirement or completion of 65 years of age, whichever is earlier.

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  • how to check loan on vehicle?

    You can verify RC Book of the Borrower. If he has taken Loan from any Financial Institution, RC Book indicates name of Financer Bank / FI

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  • What is the minimum and maximum amount that can be loaded on that card?

    Minimum amount that can be loaded is Rs. 100. Maximum amount permitted in a card at any given point of time is Rs. 50,000

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  • Can one get student loans at the age of 16?

    YES . There is no specific restriction with regard to the age of the student to be eligible for education loan

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  • Whether the card can be reloaded?

    Yes, customer can reload the card anytime during the validity of card. Card will be reloaded within 24 hours. Customer must approach the issuing branch to request reloading the card.

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  • Can an NRI nominate?

    Yes, NRI can nominate directly. But, the power of attorney holder cannot nominate on behalf of NRI.

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