Frequently Asked Questions (FAQs)

  • Can I use the Baroda M CLIP wallet account when I am traveling abroad?

    The Baroda M CLIP wallet Mobile Account has been currently enabled for use only in India. You can certainly use Baroda M CLIP wallet with these merchants from anywhere in the world.

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  • Whether there are any charges for using card at ATMs?

    There will not be any charges for using the card at Bank of Baroda’s own ATM network. However, if the card is used at other banks’ ATM, whether in India or abroad, customer is required to pay the charges as per tariff of charges, which will be declared by the Bank from time to time.

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  • What are the criteria for micro & small Enterprises?

    The micro, small and medium enterprises in the manufacturing and service sector are defined as under in MSMED act, 2006.

    Particulars Investment in plant & machineries in case of manufacturing enterprises Investment in equipment in case of service sector enterprises
    Micro enterprises Up to Rs. 25 lakhs Up to Rs. 10 lakhs
    Small enterprises Above Rs. 25 lakhs and up to Rs. 500 lakhs Above Rs. 10 lakhs and up to Rs. 200 lakhs
    Medium enterprises Above Rs. 500 lakhs and up to Rs. 10 crores Above Rs. 200 lakhs and up to Rs. 500 lakhs

    The micro and small (service) enterprises shall include small road & water transport operators, small business, professional & self-employed persons, retail trade i.e. advances granted to retail traders dealing in essential commodities (fair price shops), consumer co-operative stores and advances granted to private retail traders with credit limits not exceeding Rs. 20 lakhs and all other service enterprises, as per the definition under MSMED Act.

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  • What is the amount of fee payable for use of the card?

    Usage of the card at merchant location (Point of Sale) is free of charge.

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  • What are the limits for fund transfer?
    Max amount per transaction Max amount per day
    Rs. 25,000 Rs. 50,000

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  • What are the different types of debit cards issued by Bank of Baroda

    Tha Bank is issuing different types of debit cards in coordination with Visa, MasterCard and RuPay. To know the details of different card variants being issued by the Bank, please refer to ATM/Debit Card section on our Bank’s website Click 

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  • Whether small road and water transport operators are included in micro & small enterprises?

    Yes. Small road and water transport operators satisfying the definition under MSMSD ACT stated above are included in micro & small (service) enterprises

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  • Customer Care Centre
    • 24 hours’ customer care centre at Mumbai
    • Toll-free number 1800 220 400

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  • I maintain an account with Bank of Baroda at other than the base branch. Can I avail BCR services?

    Yes, you can avail the services even if you are not maintaining the account at the base branch. For more information and details on procedure of availing the service, contact the branch manager of the base branch.

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  • If I have a plan to implement greenfield project/infrastructure project/information technology venture, whether the bank has any specialised team to look into my requirements?

    The Bank has a project finance division; infrastructure financing cell; technology financing cell: all manned by a battery of highly experienced specialised teams to cater to the varying needs of financing in such projects.

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  • What should a customer do on receipt of a debit card?

    Customers are advised to immediately sign on the panel on the back of the card. However, to prevent any possible misuse, even before delivery of card to a customer, it has been made mandatory that the customer should first use the card at ATM, which requires PIN to be entered. Debit card will be activated for use at POS only after it is used at ATM.

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  • Whether a foreign currency loan is also available from the Bank, if yes, whether can it be availed overseas?

    Bank of Baroda is among the most prominent purveyors of Foreign Currency Loans to Corporates in India. Moreover, due to the fact that Bank of Baroda has the largest network of overseas branches among all Indian Banks, the Bank can make available the foreign currency loan anywhere in the Globe and that too in the currency of your choice.

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  • Can they bring both gold and silver?

    Yes

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  • If I do not provide you with any details to verify me being a U.S. person, what will the bank?
    • Under provisions of section 114H (8), bank will close down your account. However, the details of your account will be informed to the CBDT under the category of “Recalcitrant Accounts”.
    • But it has been decided that the financial institutions may not close the accounts by 31/08/2016 in respect of which self-certification have not been made under alternative process. The revised timelines for completing due diligence shall be notified in due course.

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  • What to report?

    In case of an individual, the name, address, Taxpayer Identification Number and date and place of birth of each reportable person.

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  • What is to be done if there are any discrepancies in the transaction statement?

    Simple. Inform the branch DP and obtain a duplicate transaction statement

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  • I am a U.S. person, but can I be out of purview of FATCA.

    Under the extant Inter Governmental Agreement, certain categories of accounts are exempted from reporting. Accounts with a balance below the threshold limit (US$ 50,000) are subject to non-reporting.

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  • Can NRIs obtain loans for the acquisition of a house/flat for residential purposes from financial institutions providing housing finance?

    Reserve Bank has granted general permission to certain financial institutions providing housing finance e.g. HDFC, LIC Housing Finance Ltd., etc. to grant housing loans to NRIs for acquisition of a house/flat for self-occupation subject to certain conditions.

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  • Where can I use the card?

    Baroda Gift Card can be used at any VISA-certified merchant establishment in India. However, it cannot be used to withdraw cash as per the current guidelines of Reserve Bank of India.

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