Frequently Asked Questions (FAQs)

  • What will be the treatment of interest on the Working Capital facilities?

    The recovery of Interest applied to Cash Credit/Overdraft on 31st March, 30th April and 31st May 2020 is being ‘deferred’. However, the accumulated accrued interest shall be recovered immediately after the completion of the moratorium period.

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  • What is the procedure to be followed for seeking repatriation in such cases?

    NRIs should designate a branch of an authorised dealer through whom the remittance of income is to be made and make an application in form RCI to the designated branch giving details of incomes earned during the previous financial year along with a Chartered Accountant's Certificate. The designated branch will allow the remittance of net amount (i.e. after payment of tax) or credit it to the NRE/FCNR account of the applicant.

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  • Can sale proceeds of such property, if and when sold, be remitted out of India?

    In respect of residential properties purchased on or after 26/05/1993, Reserve Bank considers applications for repatriation of sale proceeds up to the consideration amount remitted in foreign exchange for the acquisition of the property for two such properties. The balance amount of sale proceeds, if any or sale proceeds in respect of properties purchased prior to 26/05/1993, will have to be credited to the ordinary non-resident rupee account of the owner of the property.

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  • What is the Hygiene to be followed during withdrawal of Cash at ATM

    As per IBA directive, following Hygiene to be followed by customers -

    1. Customers are advised to clean hands with sanitizer while entering any ATM for withdrawal of Cash from ATM.
    2. To safeguard the customers from COVID-19 Virus, all our ATM machines are sanitised twice in a day.
    3. Do not visit an ATM if customer have cold, cough and fever. Seek medical help.
    4. Cover nose and mouth with mask/handkerchief while sneezing and coughing.
    5. Cooperate with bank staff/customers to maintain hygiene of the ATM site

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  • What are the criteria for micro & small Enterprises?

    Gazette notification S.O. 2119(E) dated 26.06.2020

    1. Classification of enterprises.-An enterprise shall be classified as a micro, small or medium enterprise on the basis of the following criteria, namely:--

      (i) a micro enterprise, where the investment in plant and machinery or equipment does not exceed one crore rupees and turnover does not exceed five crore rupees;

      (ii) a small enterprise, where the investment in plant and machinery or equipment does not exceed ten crore rupees and turnover does not exceed fifty crore rupees; and

      (iii) a medium enterprise, where the investment in plant and machinery or equipment does not exceed fifty crore rupees and turnover does not exceed two hundred and fifty crore rupees.

    2. Becoming a micro, small or medium enterprise.—

      (1) Any person who intends to establish a micro, small or medium enterprise may file Udyam Registration online in the Udyam Registration portal, based on self-declaration with no requirement to upload documents, papers, certificates or proof.

      (2) On registration, an enterprise (referred to as ―Udyam‖ in the Udyam Registration portal) will be assigned a permanent identity number to be known as ―Udyam Registration Number.

      (3) An e-certificate, namely, ―Udyam Registration Certificate‖ shall be issued on completion of the registration process./p>

    3. Composite criteria of investment and turnover for classification.--

      (1) A composite criterion of investment and turnover shall apply for classification of an enterprise as micro, small or medium.

      (2) If an enterprise crosses the ceiling limits specified for its present category in either of the two criteria of investment or turnover, it will cease to exist in that category and be placed in the next higher category but no enterprise shall be placed in the lower category unless it goes below the ceiling limits specified for its present category in both the criteria of investment as well as turnover.

      (3) All units with Goods and Services Tax Identification Number (GSTIN) listed against the same Permanent Account Number (PAN) shall be collectively treated as one enterprise and the turnover and investment figures for all of such entities shall be seen together and only the aggregate values will be considered for deciding the category as micro, small or medium enterprise.

    4. Calculation of investment in plant and machinery or equipment.--

      (1) The calculation of investment in plant and machinery or equipment will be linked to the Income Tax Return (ITR) of the previous years filed under the Income Tax Act, 1961.

      (2) In case of a new enterprise, where no prior ITR is available, the investment will be based on self-declaration of the promoter of the enterprise and such relaxation shall end after the 31st March of the financial year in which it files its first ITR.

      (3) The expression ―plant and machinery or equipment‖ of the enterprise, shall have the same meaning as assigned to the plant and machinery in the Income Tax Rules, 1962 framed under the Income Tax Act, 1961 and shall include all tangible assets (other than land and building, furniture and fittings).

      (4) The purchase (invoice) value of a plant and machinery or equipment, whether purchased first hand or second hand, shall be taken into account excluding Goods and Services Tax (GST), on self-disclosure basis, if the enterprise is a new one without any ITR.

      (5) The cost of certain items specified in the Explanation I to sub-section (1) of section 7 of the Act shall be excluded from the calculation of the amount of investment in plant and machinery.

    5. Calculation of turnover.--

      (1) Exports of goods or services or both, shall be excluded while calculating the turnover of any enterprise whether micro, small or medium, for the purposes of classification.

      (2) Information as regards turnover and exports turnover for an enterprise shall be linked to the Income Tax Act or the Central Goods and Services Act (CGST Act) and the GSTIN.

      (3) The turnover related figures of such enterprise which do not have PAN will be considered on self-declaration basis for a period up to 31st March, 2021 and thereafter, PAN and GSTIN shall be mandatory.

      (4) The exemption from the requirement of having GSTIN shall be as per the provisions of the Central Goods and Services Tax Act, 2017 (12 of 2017). [This paragraph(4) is an amendment dt 05.03.2021].

    6. Registration process.—

      (1) The form for registration shall be as provided in the Udyam Registration portal.

      (2) There will be no fee for filing Udyam Registration.

      (3) Aadhaar number shall be required for Udyam Registration.

      (4) The Aadhaar number shall be of the proprietor in the case of a proprietorship firm, of the managing partner in the case of a partnership firm and of a karta in the case of a Hindu Undivided Family (HUF).

      (5) In case of a Company or a Limited Liability Partnership or a Cooperative Society or a Society or a Trust, the organisation or its authorised signatory shall provide its GSTIN and PAN along with its Aadhaar number.

      (6) In case an enterprise is duly registered as an Udyam with PAN, any deficiency of information for previous years when it did not have PAN shall be filled up on self-declaration basis.

      (7) No enterprise shall file more than one Udyam Registration: Provided that any number of activities including manufacturing or service or both may be specified or added in one Udyam Registration.

      (8) Whoever intentionally misrepresents or attempts to suppress the self-declared facts and figures appearing in the Udyam Registration or updation process shall be liable to such penalty as specified under section 27 of the Act.

      (9) In case of any proprietorship enterprise not registered under any Act or rules of the Central Government or the State Government, the proprietor may use his or her PAN for registration of the enterprise in the Udyam Registration portal and for all other types of enterprises PAN shall be mandatory [This paragraph(9) is an amendment dt 05.03.2021].

    7. Registration of existing enterprises.---

      (1) All existing enterprises registered under EM–Part-II or UAM shall register again on the Udyam Registration portal on or after the 1st day of July, 2020.

      (2) All enterprises registered till 30th June, 2020, shall be re-classified in accordance with this notification.

      (3) The existing enterprises registered prior to 30th June, 2020, shall continue to be valid only for a period up to the 31stday of March, 2021 31stday of December, 2021 [Extension of date from March to December is through Amendment dated 16.06.2021]

      (4) An enterprise registered with any other organisation under the Ministry of Micro, Small and Medium Enterprises shall register itself under Udyam Registration.

    8. Updation of information and transition period in classification.--

      (1) An enterprise having Udyam Registration Number shall update its information online in the Udyam Registration portal, including the details of the ITR and the GST Return for the previous financial year and such other additional information as may be required, on selfdeclaration basis.

      (2) Failure to update the relevant information within the period specified in the online Udyam Registration portal will render the enterprise liable for suspension of its status.

      (3) Based on the information furnished or gathered from Government’s sources including ITR or GST return, the classification of the enterprise will be updated.

      (4) In case of graduation (from a lower to a higher category) or reverse-graduation (sliding down to lower category) of an enterprise, a communication will be sent to the enterprise about the change in the status.

      (5) In case of an upward change in terms of investment in plant and machinery or equipment or turnover or both, and consequent re-classification, an enterprise will maintain its prevailing status till expiry of one year from the close of the year of registration.

      (6) In case of reverse-graduation of an enterprise, whether as a result of re-classification or due to actual changes in investment in plant and machinery or equipment or turnover or both, and whether the enterprise is registered under the Act or not, the enterprise will continue in its present category till the closure of the financial year and it will be given the benefit of the changed status only with effect from 1st April of the financial year following the year in which such change took place.

    9. Facilitation and grievance redressal of enterprises.--

      (1) The Champions Control Rooms functioning in various institutions and offices of the Ministry of Micro, Small and Medium Enterprises including the Development Institutes (MSME-DI) shall act as Single Window Systems for facilitating the registration process and further handholding the micro, small and medium enterprises in all possible manner.

      (2) The District Industries Centres (DICs) will also act as Single Window facilitation Systems in their Districts.

      (3) Any person who is not able to file the Udyam Registration for any reason including for lack of Aadhaar number, may approach any of the above Single Window Systems for Udyam Registration purposes with his Aadhaar enrolment identity slip or copy of Aadhaar enrolment request or bank photo pass book or voter identity card or passport or driving licence and the Single Window Systems will facilitate the process including getting an Aadhaar number and thereafter in the further process of Udyam Registration.

      (4) In case of any discrepancy or complaint, the General Manager of the District Industries Centre of the concerned District shall undertake an enquiry for verification of the details of Udyam Registration submitted by the enterprise and thereafter forward the matter with necessary remarks to the Director or Commissioner or Industry Secretary concerned of the State Government who after issuing a notice to the enterprise and after giving an opportunity to present its case and based on the findings, may amend the details or recommend to the Ministry of Micro, Small or Medium Enterprises, Government of India, for cancellation of the Udyam Registration Certificate.

    Registration on Udyam Registration Portal

    The portal can be accessed at https://udyogaadhaar.gov.in/

    • An enterprise for the purpose of this process will be known as Udyam and its Registration Process will be known as 'Udyam Registration'
    • Registration Process is free, fully online, paperless and based on self-declaration.
    • No documents or proof are required to be uploaded for registering an MSME.
    • Only Adhaar Number will be enough for registration (To Log in to Portal).
    • The Aadhaar number shall be of the proprietor in the case of a proprietorship firm, of the managing partner in the case of a partnership firm and of a karta in the case of a Hindu Undivided Family (HUF).
    • In case of a Company or a Limited Liability Partnership or a Cooperative Society or a Society or a Trust, the organisation or its authorised signatory shall provide its GSTIN and PAN along with its Aadhaar number.
    • PAN & GST linked details on investment and turnover of enterprises will be taken automatically from Government data bases.
    • Having PAN & GST number is mandatory from 01.04.2021.
    • A permanent registration number will be given after registration.
    • After completion of the process of registration, a certificate will be issued online.
    • This certificate will have a dynamic QR Code from which the web page on our Portal and details about the enterprise can be accessed.
    • There will be no need for renewal of Registration.
    • Single window systems at Champions Control Rooms and at DICs will help the applicants in the process.
    • Those who have EM-II or UAM registration or any other registration issued by any authority under the Ministry of MSME, will have to re-register themselves.
    • No enterprise shall file more than one Udyam Registration. However, any number of activities including manufacturing or service or both may be specified or added in one Registration.
    • In case an enterprise is duly registered as an Udyam with PAN, any deficiency of information for previous years when it did not have PAN shall be filled up on self-declaration basis.
    • No enterprise shall file more than one Udyam Registration: Provided that any number of activities including manufacturing or service or both may be specified or added in one Udyam Registration.
    • Whoever intentionally misrepresents or attempts to suppress the self-declared facts and figures appearing in the Udyam Registration or updation process shall be liable to such penalty as specified under section 27 of the Act.

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  • How to apply for a new cheque book?

    You may apply for a new cheque book using m-connect plus/ Baroda Connect

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  • Who is a DP?

    A Depository like NSDL (National Securities Depository Limited) or CDSL (Central Depository Services Limited) provides its services to investors through its agents called Depository Participants (DPs). These agents are appointed by NSDL & CDSL with the approval of SEBI. According to SEBI regulations, amongst others, three categories of entities i.e. Banks, Financial Institutions and Members of Stock Exchanges registered with SEBI (brokers) can become DPs. You can get a list of DPs from NSDL's or CDSL's office.

    Our Bank has now centralised DP operations (both for CDSL as well as NSDL) besides existing DPs, which are being planned to be migrated to central set-up in a phased manner. The Central Back-Office DP Operations (CBODPO) is at UTI Tower, Bandra Kurla Complex, Mumbai.

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  • When do I have to provide the requested information and/or documentation for FATCA?

    In general, customers should supply the requested documentation and information by the date contained within the communication.

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  • For how long a period can I get the loan?
    • We grant a term up to a maximum of 30 years. The term for the loan will under no circumstances exceed the age of retirement or completion of 65 years of age, whichever is earlier.

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  • Will the ATMs be working during the Lockdown

    Yes ATM's will be functional during the Lockdown

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  • how much cibil score required for car loan?

    Bank takes holistic view on the Car Loan application. CIBIL score stand alone is not the criteria. However, generally higher CIBIL Score is considered good. Minimum cut of CIBIL Score is 701 at present.

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  • Whether the bank finances for the development of real estate such as housing complex, shopping complex etc.

    Yes, Bank of Baroda has set an ambitious target to provide finance for the real estate sector, which is a vital segment for a growing economy in a developing country like India, subject to strictly adhering to RBI guidelines on real estate advances.

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  • General: COVID-19 Loan Moratorium

    In line with COVID 19 Regulatory Package announced by RBI the moratorium on payment of loan EMIs and Instalment /Interest under the COVID-19 regulatory package has expired on 31st August 2020.

    Your EMI/ monthly Instalment & Interest will be debited from September 2020 by the Bank as per schedule. You are requested to maintain sufficient balance in your account to avoid any default.

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  • Can a new SHG avail this scheme

    This scheme is only for the existing SHG enjoying credit facilities from the Bank.

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  • Is collateral security required?

    No collaterals/third-party guarantee for loans under Micro & Small Enterprises segment which are covered under CGTMSE guarantee cover. For other accounts which are not covered under CGTMSE, the Bank may stipulate collaterals as per Bank’s guidelines.

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  • What will be the charges for account opening and other depository-related transactions?

    NSDL charges the DPs and not the investors. NSDL's charges to its DPs are fixed. However, the DP is free to charge its client for the services offered. The charges that DP will be charging you for various services are mentioned in the schedule of charges, which forms a part of the account opening agreement. You may keep a copy of this for your future reference. You can get the details of the charges from the DPs. You can also get a comparative list of DP charges from NSDL's office or the NSDL website.

    Your DP may change charges by giving you 30 days’ notice in advance notice.

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  • How to view statement of transactions?

    Please login to https://bobprepaid.enstage.com/prepaid/cms/customer/index.jspto track all your transactions, anytime and from anywhere. Here user id will be the card number and password is PIN.

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  • Can I operate a joint account on an ‘either or survivor’ basis just like a bank account?

    No. The demat account cannot be operated on an ‘either or survivor’ basis like the bank account.

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  • Whether the card can be reloaded/top-up available?

    The Baroda Reloadable Card reload/top-up is subject to (a) Total balance in the card at any given point must not exceed Rs. 50,000 (b) One reload per day per card is allowed.

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