Life Certificate? No tension! “VIDEO CALL” ke saath jari rahegi PENSION.

  • Introduction
  • Benefits
  • Features
  • Eligibility Criteria
  • Documents Required
  • Fees & Charges
  • Most Important Terms And Conditions (MITC)

Video based Life Certificate : Introduction

The pensioner is required to follow the below mentioned steps to submit life Certificate via video call:

  • Step 1: Login Pension Saarthi portal and click on the Video Based life certificate TAB
    Click here :
  • Step 2: Enter PPO number and Account number registered with the Pension paying branch
  • Step 3: Enter the one-time Password(OTP) received on your registered mobile number with BOB & AADHAR click on "Submit".
  • Step 4: pensioner needs to select the below details
    1. Whether Re-Employed - Yes / No
    2. Whether Re-Married - Yes / No
    3. Income less than 9000+DA - Yes / No
    4. Differently Abled - Yes / No
  • Step 5: After submission of Details Pensioner has to select an option to schedule the call Now or as per convenience(Later).
  • Step 6: Keep your Original Photo ID card ready before starting the call and the pensioner will be required to grant the permission for strating the Video Call. Once the permission is granted the same will be redirected to BOB agent as soon as he/she is available .
  • Step 7: Show the Photo ID card so that Bank official can capture it and the questionnaire will be shown on the screen of the pensioner for the details to be entered.
  • Step 8: After successful capturing of the images, the OTP received on the AADHAR registered mobile number to be shared by pensioner with the Bank official.
  • Step 9: After Successful capturing of process the life certificate will be updated in pension software and if the same is rejected then the same will be informed via SMS and EMail.

Video based Life Certificate : Benefits

  • Life Certificate will be updated through online without visiting branch.

Video based Life Certificate : Features

  • Pensioner can submit the Life Certificate at the ease of home through Video Call.

Video based Life Certificate : Eligibility Criteria

  • Central & State Govt Pensioners whose pension is being disbursed by Bank of Baroda.

Video based Life Certificate : Documents Required

  • Pensioners Copy of latest PPO.
  • Photo ID Card/Documents as entered in the application.

Video based Life Certificate : Fees & Charges


Video based Life Certificate : Most Important Terms And Conditions (MITC)

  • Pension is being disbursed by Bank of Baroda.
  • Mobile Number to be registered with AADHAR & Bank of Baroda Pension System.
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Frequently Asked Questions (FAQs)

  • What is a video life certificate for pensioners?

    Bank of Baroda’s video life certificate updation service allows Central and State Govt Pensioners to submit their life certificate through a video call from the ease of their home.

  • Can a pensioner submit their life certificate through a video call?

    Yes, pensioners can now submit their life certificates through video calls.

  • What are the requirements to submit a life certificate online for pensioners?

    The requirements to submit a life certificate online for pensioners are:   

    • Bank of Baroda must be the pension disbursing agency for the pensioner.
    • The pensioner must have registered their mobile number with Aadhaar and Bank of Baroda Pension System.
  • Is it compulsory for pensioners to submit their online life certificate?

    Yes, pensioners are required to submit their life certificate online annually.

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