A Revolutionary Way To Secure Your Card On Ecommerce Platforms

  • Benefits
  • Features
  • Eligibility Criteria
  • Fees & Charges
  • Most Important Terms and Conditions (MITC)

Tokenisation : Benefits

  • Convenient in case of fraud or theft as multiple tokens are issued for the same card payment on different platforms.
  • Security against criminal / hacker activities in case of data breach on any platform.
  • Convenient and safe recurring payments.
  • Greater control of the card data:

  • Option to link renewed / replaced cards with existing merchants to ensure the checkout experience is not disrupted with card lifecycle changes.

Tokenisation : Features

  • Card details cannot be saved by merchants Payment Gateway.
  • Mode of Payment- Token assigned to a card.
  • Different Token for different platforms

Tokenisation : Eligibility Criteria

  • For all Card variants.

Tokenisation : Fees & Charges

The customer need not pay any charges for availing the service of Tokenising the card.

Tokenisation : Most Important Terms and Conditions (MITC)

  • RBI has directed the payment aggregators, wallets and online merchants (entities in card transaction/payment chain other than card issuers/card networks) to not store any sensitive card related customer information including full card details. Hence, the card details can be replaced with tokens. Please be assured that this will not hamper your card transaction experience but will make your card transactions more secure.
  • The Debit card shall be tokenised at the Ecommerce merchant website/ Mobile application. Customer consent would be obtained from the customer by the Ecommerce merchant along with OTP authentication prior to Debit card tokenisation.
  • Post 30th September 2022, all cards needs to be tokenized.

Frequently Asked Questions (FAQs)

  • What is the new RBI Guideline on storing of card credentials with online merchants?

    As per RBI’s Guidelines on Regulation of Payment Aggregators and Payment Gateways, neither the authorised Payment Aggregators (PAs) nor the merchants can store customer card credentials within their database or server after 30th June 2022. Read more on: Reserve bank of India’s website

  • What would happen to my actual card data stored with the online stores after the guideline is implemented?

    After 30th June 2022, the actual card data would be deleted from the database of the merchants & the payment aggregators.

  • What can I do to continue the faster checkout experience I get with saved cards?

    To continue faster checkout experience while ensuring security, kindly provide online merchants with the consent to save the cards in a form of a token.

  • What is a token? And how safe is it?

    With respect to online merchants, a token is a 16-digit number unique for a combination of card, token requestor and merchant. Through tokenization your actual card details are replaced with token credentials which can be used only with the intended merchant. Also, each token requestor is certified for safety & security as per international best practices / globally accepted standards.

  • How to give customer consent?

    The customers can provide the consent while:

    1. Performing a transaction: Select to give customer consent to save the card credentials securely with the online merchant
    2. Adding card with the online merchant:
    3. Step 1: Add the card details [like card number, Expiry and CVV] and Give consent to save the card securely

      Step 2: Enter the OTP received on the registered number with the bank

  • What are the other benefits of tokenization?

    Apart from safety & security, tokenization provides the following other benefits to the cardholder:

    1. Greater control of the card data:
    2. Cardholders can view the list of merchants with whom they have saved the cards in a tokenised manner and delete any such token if required through one or more of the following bank’s channels – mobile application, internet banking, Interactive Voice Response (IVR) or at branches / offices.

    3. Option to link renewed / replaced cards with existing merchants to ensure the checkout experience is not disrupted with card lifecycle changes.
  • How can I delete/suspend/unsuspend a token?

    There are two options to perform this action:

    1. Manage existing payment information directly on the merchant website/ Application
    2. Through one or more of the following bank’s channels – mobile application, internet banking, Interactive Voice Response (IVR) or at branches / offices.
  • If I have added same card credentials on separate accounts with a merchant, will suspending/deleting it from one account suspend/delete the other as well?

    In this case different tokens shall be created with the merchant and any action on one token would not impact the other.

  • What is the difference between suspending & deleting a token?

    With both, suspend or delete, a cardholder will not be able to perform any purchase transaction. However, when the token is suspended, it can be moved back to the active status to reinitiate purchases, while deleting a token is permanent and the cardholder would need to tokenise again to save payment credentials with the respective merchant. .

  • Do I need to remember which token belongs to which card?

    At the merchant website/Application, the cardholder would continue to see the last 4 digits of the actual card number along with the card art and/or name of the bank to differentiate the respective cards. Kindly note the token number saved with the merchant would not be visible to the end user.

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