Central Pension Processing Centre CPPC

Pension is paid/processed in last 4 working days of the month, except for the month of March where pension is being paid/processed by the first working day of April month every year

Commutation is restored after completion of 15 years from the date of payment of commutation amount.

The quantum of age –related pension/family pension available to the old aged pensioners/ family pensioners is as follows:

Pensioners can get details of the Pension Credited by collecting the Pension Slip from base branch where pensioner’s account is maintained. Pension Slips are also being sent to the e-mail ids of the pensioners registered for pension. SMS with Pension Breakup is being sent every month to the mobile number registered with us.

Also, pensioners may register themselves on Pension Saarthi, Dedicated Web portal for pensioners and obtain all pension related information at the ease of home. To know more about Pension Saarthi, please visit our page: https://www.bankofbaroda.in/personal-banking/other-services/pension-saarthi

Investment declaration is to be submitted to pension paying branch from the start of Financial Year i.e. from the month of April every year.

Form 16 part A and Part B can be obtained from the pension paying Branch.

Life Certificate is required to be submitted every year in the month of November. Pensioner can visit any of our Bank Branch and submit their Life Certificate. Pensioner can also submit Digital Life Certificate (DLC) through Jeevan Pramaan Portal of Govt. of India.

Pensioners who have crossed the age of 80 years can submit their Life Certificate in the month of October.

The Pensioner may lodge their grievances through Pension Saarthi, a dedicate web portal for pensioners. The grievances registered through Pension Saarthi are attended within 48 hours. To know more about Pension Saarthi, please visit our page: https://www.bankofbaroda.in/personal-banking/other-services/pension-saarthi

Pensioners can also lodge their grievances through our SPGRS portal.

The URL for the portal can be found on Bank of Baroda website. Please follow URL: https://www.bankofbaroda.in/nri-banking/contact-us/redressal-of-complaints .

The grievances registered through SPGRS are attended within 21 working days.

Following documents are required to be submitted by the claimant to the base Branch for starting Family Pension:

• Application of claimant for starting Family Pension
• Death Certificate of the deceased pensioner.
• Copy of PPO
• Copy of Passbook of the claimant.
• KYC of the claimant for identification and DOB.
• Undertaking from the claimant.
• Life Certificate of the claimant
• Non-Employment Certificate of the claimant
• Non / Re-Marriage Certificate of the claimant
• Income Certificate of the claimant

In case, if the family pensioner details are not available on PPO, the claimant is required to contact the Retiring Office for issuing new PPO in respect of the family claimant.