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Bank of Baroda India’s International Bank are depository participant of Central Depository Services Limited as well as National Securities Depository Limited.
Under the provisions of the Depositories Act, Bank of Baroda provides various services to investors and other participants in the capital market such as an individual, non-resident Indian, foreign institutional investor, trusts, clearing houses, financial institution, clearing members and mutual funds. These include basic facilities like account maintenance, dematerialisation, settlement of trades through market transfers, off market transfers and inter-depository transfers, distribution of non-cash corporate actions and nomination/transmission
To avail of the various services offered by NSDL an investor/a broker/an approved intermediary (for lending and borrowing) has to open a NSDL depository account with any of its DPs.
To avail of the various services offered by CDSL, an investor/a broker/an approved intermediary has to open a CDSL depository account with any of its DPs.
If not satisfied with response of the Depository participant, you may contact the concerned stock exchange/depository at the following:
You can also lodge your grievances with SEBI at http://scores.gov.in . For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800227575 / 18002667575.
Various services offered by DPs with respect to these accounts are as follows:
DP enters the advice for the transfer of securities to or from a beneficial owner's account only on receipt of instructions from the client. The clients need to give delivery instruction to transfer securities from their account and receipt instruction to get credit into their account. However, for ease of operation, a facility of standing instruction is provided to the clients for receiving securities to the credit of their accounts without any further instruction from them.
The client can change his address by submitting the changes in writing to the DP. The changes conveyed to the DP will be automatically communicated to the companies in which he is holding shares in dematerialised form.
The following requirements should be complied with in case of individuals:
The following requirements should be complied with in case of non-Individuals:
Details of bank account of the client, including the 9-digit code number of the bank and branch appearing on the MICR cheques issued by the bank have to be given to the DP at the time of account opening. Companies use this information for printing them on dividend/interest warrants to prevent its misuse. In case the client wishes to change this bank account details, he can do so by submitting the changes in writing to the DP via modification form and copy of cancelled cheque.
Dematerialisation is the process by which a client can get physical certificates converted into electronic balances.
Rematerialisation is the process of converting the securities held in electronic form in a demat account to an equivalent number of securities in physical form (certificates) after debiting the same from the demat account.
This is a facility whereby securities held jointly can be dematerialised in an account of same joint holders but having different sequence of names. e.g. securities held in joint names of X and Y can also be dematerialised in an account opened in the names of Y and X by submitting an additional form called transposition formalong withdematerialisation request form (DRF) to the DP.
Some clients could have opened multiple accounts to dematerialise their shares held in multiple combinations and sequence of names. However, they may not need so many accounts after they have dematerialised their securities and may want to bring all their shareholdings into one or fewer accounts. Using off-market account transfer instruction such consolidation can be done.
If you want to close your demat account, you need to make a request for it in the prescribed form. The account closure form is available on website and at any Branch providing demat services. Please submit the duly filled-up form at the branch where your demat is maintained.
Before submitting the form, please ensure that:
Account freezing means suspending any further transaction from the depository account till the account is de-frozen. The client has an option to freeze his account in case he does not intend to do any transaction in the near future. These helps in curbing unauthorised use of demat account and prevention of frauds. Once freezed, the account can be de-freezed only on the instruction of the account holders.
De-freezing of the account is required to enable the account again for transaction.
A depository account maintained with a DP can be frozen if the DP receives a freeze request form from the client. A frozen account can be de-frozen or re-activated if the client submits unfreeze request form to the DP.
Dematerialisation is the process of converting the securities held in physical form (certificates) to an equivalent number of securities in electronic form and crediting the same to the investor's demat account.
Selected securities announced by SEBI can be delivered only in demat form in the stock exchanges connected to NSDL/CDSL.
All the names on the demat account opening form should be exactly the same as stated on the physical certificates to ensure seamless dematerialization of securities.
Submit a completely filled-up demat request form (DRF) in triplicate for each ISIN along with the defaced physical certificates. The forms are available at any Bank of Baroda branch offering demat services.
Ensure that security mentioned on the certificates is eligible for demat. For being eligible for demat, the company has to sign up with NSDL/CDSL.
Use a separate DRF for each security having a unique International Security Identification Number (ISIN). Verify the certificates carefully and mention the correct ISIN. In case two or more sets of certificates of the same security have different ISIN (this is possible in case of partly paid up shares and non-pari passu shares), use separate DRFs for each ISIN. However, you can dematerialise multiple folio nos. of the same pattern of holders relating to the same ISIN under a single DRF.
Submit certificates under lock-in under separate DRF. Do not mix the same with free securities. In case of locked-in securities, fill up the lock-in reason and lock-in release date on the DRF. Amongst lock-in securities belonging to the same ISIN but having different lock-in release dates or lock-in reason, make separate DRF requests.
Demat requests received from client(s) with name(s) not matching exactly with the name(s) appearing on the certificates merely on account of initials not being spelt out fully or put after or prior to the surname, can be processed. However, this is possible only if the signature(s) of the client(s) on the DRF tallies with the specimen signature(s) available with the Issuer or its Registrar. For example, the shareholder may have opened the depository account in the name of Tanmay Kumar Shah but his name on the share certificate may appear as T.K. Shah or Tanmay Shah, etc.
The combination and the order of holders' names on DRF and as printed on the certificates should be identical with that in the DP account. For example, if the shares are in the name of X, Y (X as first holder and Y and second holder) it cannot be dematerialised in the account of either X or Y alone. Also if the shares are in the name of X, they cannot be dematerialised in the account of X, Y (X as first holder and Y as second holder).
However, where the combination of holders is the same in the certificates and in the demat account, and the difference is only in the order in which the name of the holders appear on the share certificates and in the demat account, dematerialisation is possible. Here, you have to submit a transposition request form along with the DRF. The form is also available at the nearest Branch.
The DRF must be signed by all the account holders and should be in the same order. The signature on the DRF should match with the specimen signature with Bank of Baroda. If the signature differs, you should sign the DRF in the presence of the Branch Officer
The details of certificates such as the folio no., certificate no., and distinctive no. must be filled up correctly on the DRF.
You must deface the certificates by putting a stamp or by writing ''Surrendered for Dematerialisation". However, defacing should be done only after checking the eligibility of security, as defaced securities cannot be sold in physical form. If defacing has been done by mistake then you should send the same to registrar for replacement.
*NSDL Business Rule 11.1.7.
The Participant shall ensure that the certificates submitted for dematerialisation are marked by the Client (customer) with the words "Surrendered for Dematerialisation".
Certificates should not be mutilated or defaced in such a way that the material information is not readable. Ensure that the certificates are attached in the same order as mentioned in the DRF. You should submit the DRF in triplicate to the branch. The acknowledgement slip at the bottom of the form will be stamped and handed over to you after verification by Bank official.
Dematerialisation request may get rejected for various below mentioned reasons either at the demat back office of Bank of Baroda or by the Registrar. Dematerialisation is done by the Registrar only when it is satisfied of genuineness of securities and ownership status.
On a rejection, the securities are sent back to DP stating the reason for the rejection. DP returns the rejected DRF request to branch and customer can collect from branch.
Customer can resubmit the certificates for dematerialisation after resolving the reason for the rejection. Please resubmit on a fresh DRF. Do not use the same DRF on which the objection was made.
Some common reason for Rejection of DRF request:
A dematerialisation request can be rejected in the case of the following objections:
In case of certificates held jointly, on the death of any one or more of the joint holder(s) mentioned on the certificate, the surviving joint holder(s) can get the name(s) of the deceased deleted from the physical certificate(s) and get the securities dematerialised in the DP account of the surviving holder(s) by submitting the following documents along with the DRF:
Transmission of securities refers to the transfer of securities from an account to another as a result of the death of the sole/any of the holders of the former account. For this the latter need not approach each issuing company or its R & T Agent. Only the DP of the former account needs to be approached. Here the transfer may be done to:
If the former account is a joint holding account and there is at least one survivor, the survivor(s) can request the DP for the securities to be transferred to his/their demat account. Surviving holder(s) has to request the DP vide a form called the transmission form along with a copy of notarised death certificate and original client master having demat account details of surviving holder to transmit the securities lying in the account of the deceased holder. For this purpose, the surviving clients must have a depository account, which can be with the same DP or with a different DP.
Upon the death of sole account holder or there is no survivor amongst the account holders and a nomination had been made by the holder(s) earlier, the nominee can request the DP for the securities to be transferred to his demat account.
The nominee must request the DP in writing along with a certified true copy of the death certificate and transmission form and original client master having demat account details to transmit the securities covered by the nomination to the account of the nominee. The DP will ensure the completeness of the form and validity of the signature of the client and then execute the transmission request. Thus, transmission of securities where nomination has been made eliminates the need of cumbersome legal documents such as will, succession certificate, etc.
In addition to the documents specified under above, an affidavit duly completed by the nominee in the format specified by NSDL/CDSL and attested by a notary/magistrate should be submitted by the claimant.
In case of death of the sole holder, the legal heir(s) or legal representative(s) of the deceased must request the DP to transmit the balances lying in the client account of the deceased to the account of the legal heir(s) or legal representative(s). For this, the legal heir (s) or the legal representative(s) of such securities must submit an instruction called the transmission form to the DP along with the following documents:
However, if the legal heir(s) or the legal representative(s) express inability to produce either of the documents mentioned under (b) and (c) above, and the market value of the securities held in each account of the deceased as on the date of application for transmission does not exceed Rs. 1 lakh, then the DP will process the transmission request on the basis of the following documents:
The DP will ensure that the documents submitted by the legal heir(s) or the legal representative(s) are in order and will then effect a transfer of the balances to the client account of the legal heir(s) or the legal representative(s). After effecting the transmission, the DP will close the account of the deceased.
Dematerialization (Demat) is the process by which securities held in physical form evidencing the holding of securities by any person are cancelled and destroyed and the ownership thereof is entered into and retained in a fungible form on a depository by way of electronic balances.
Demat facilitates paperless trading whereby securities transactions are executed electronically reducing/mitigating possibility of loss of related documents and/or fraudulent transactions.
Trading in demat form is regulated by the Depositories Act, 1996 and is monitored by the Securities and Exchange Board of India (SEBI). There are only two depositories presently functioning in India and they are the National Securities Depository Limited (NSDL) & the Central Depository Services (India) Limited (CDSL).
Under the provisions of the Depositories Act, the National Securities Depository Limited (NSDL) and the Central Depository Services (India) Limited (CDSL) provide various services to investors and other participants in the capital market. This system, which facilitates paperless trading, offers various direct and indirect services to the market participants.
A depository cannot directly open account and provide services to clients. Any person willing to avail of the services of the depository can do so by entering into an agreement with the depository through any of its Depository Participants (DPs).
It works as an agent of the depository i.e. NSDL & CDSL. The various activities must be carried out as per prescribed procedures, failing which respective depositories impose financial penalties on DPs during audit and inspection. Hence, between the depository and the investors, the relationship care must be taken while carrying out various activities. Depository Participant (DP) is in fact an intermediary between the investor and the depository and is governed by an agreement made between the two (i.e. investor and DP) under the Depositories Act.
CM: This account can be opened by a broker or by a clearing member for the purpose of settlement of trades executed on a recognized stock exchange.
To avail of the various services offered by Depositories (NSDL/CDSL), an investor/a broker/an approved intermediary (for lending and borrowing) has to open an account with a DP.
An investor who wants to hold securities in Dematerialized (Demat) form and receive or deliver securities by inter-account transfers must have an account called beneficiary account with a DP of his choice.
Member brokers of those stock exchanges which have established electronic connectivity with NSDL/CDSL need to open a clearing member account, with a DP of his choice, to clear and settle trades in the demat form. This account is popularly known as settlement account or "Pool account". This account is meant only to transfer securities to and receive securities from the clearing corporation/house and hence, the member broker does not have any ownership (beneficiary) rights over the shares held in such an account.
The process of opening a Demat account is very similar to that of a bank account. There are some common details which are required for any type of account opening with the DP, these are:
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The Asst. General Manager/Chief Manager
Bank of Baroda, Baroda Sun Tower,
D.O.T. (Demat operation team)
Central Back Office DP Operations (CBODPO)
Ground Floor, C-34, G-Block
Bandra Kurla Complex, Bandra East, MUMBAI- 400 051
Tel : 022 6698 4921/4935/4937/4944
E-mail :demat@bankofbaroda.com
In case of any grievance/complaint against the stock broker/Depository Participant:
Compliance Officer of the Bank of Baroda
Mr. Manoj Kumar
Phone No. :022 6698 4921
Frequently Asked Questions (FAQs)
A Depository like NSDL (National Securities Depository Limited) or CDSL (Central Depository Services Limited) provides its services to investors through its agents called Depository Participants (DPs). These agents are appointed by NSDL & CDSL with the approval of SEBI. According to SEBI regulations, amongst others, three categories of entities i.e. Banks, Financial Institutions and Members of Stock Exchanges registered with SEBI (brokers) can become DPs. You can get a list of DPs from NSDL's or CDSL's office.
Our Bank has now centralised DP operations (both for CDSL as well as NSDL) besides existing DPs, which are being planned to be migrated to central set-up in a phased manner. The Central Back-Office DP Operations (CBODPO) is at UTI Tower, Bandra Kurla Complex, Mumbai.
No. There are no restrictions on the number of DPs you can open accounts with or the number of accounts you can open with a DP. Depository accounts are similar to bank accounts. Just as you can have savings or current accounts with more than one bank, you can open accounts with more than one DP.
Yes. Since in the depository system monetary benefits on your security balances are paid as per the bank account details provided by you at the time of account opening, you must ensure that any subsequent change in bank account details is informed to your depository participant.
No. The demat account must be opened in the same ownership pattern in which the securities are held in the physical form. E.g.: if one share-certificate is in your individual name and another certificate is jointly held in your and your wife's name, two different accounts would have to be opened.
You can select your DP to open a demat account just like you select a bank for opening a savings account. Some of the important factors for the selection of a DP can be:
Convenience: Proximity to the office/residence, business hours.
Comfort:Reputation of the DP, past association with the organisation, whether the DP is in a position to give the specific service you may need.
Cost: The service charges levied by DP and the service standards-
In this case, you may open only one account with husband and wife as the account holders and lodge the security certificates with different order of names for dematerialisation in the same account. You will fill up an additional form called the "Transposition cum Demat" form. This would help you to effect change in the order of names as well as dematerialise the securities.
You can approach any DP of your choice and fill up an account opening form. At the time of opening an account, you have to sign an agreement with DP in an NSDL prescribed standard agreement, which details your and your DP’s rights and duties. All investors have to submit the following proof of identity and proof of addresses along with the prescribed account opening form.
Proof of Identity:Your signature and photograph must be authenticated by an existing demat account holder with the same DP or by your bank. Alternatively, you can submit a copy of your Passport, Voters ID Card, Driving License or PAN Card with photograph.
Proof of Address:You can submit a copy of your Passport, Voters ID Card, Driving License or PAN Card with photograph, ration card or bank passbook as proof of address.
Passport-size photograph: You must remember to take original documents to the DP for verification.
You should remember to obtain a copy of the agreement and schedule of charges for your future reference.
It is for the protection of your interest. Your bank account number will be mentioned on the interest or dividend warrant you are entitled to so that such warrant cannot be encashed by anyone else. Further, a DP cannot open the account if the bank account number is not given.
In a bank account, credit to the account is given only when a 'paying in' slip is submitted together with cash/cheque. Similarly, in a depository account 'receipt in' form has to be submitted to receive securities in the account. However, for the convenience of the investors, the facility of 'standing instruction' is given. If you say 'yes' (or tick) for standing instruction, you need not submit a 'receipt in' slip every time you buy securities.
Yes. You can submit an account closure request to your DP in a prescribed form. Your DP will transfer all your securities, as per your instruction, and close your demat account.
No. The demat account cannot be operated on an ‘either or survivor’ basis like the bank account.
Since 99.5 % of the settlement at the stock exchanges is taking place in the demat form, an investor buying securities would receive the securities in demat form only. Therefore, investors who actively buy and sell securities need to open a depository account to receive delivery of demat securities.
In case your address is changed, you only need to inform the new address to your DP(s). When DP enters the new address in the depository computer system, it will be automatically conveyed to all companies in which you hold shares.
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