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Redressal of Complaints

In case any of our customers is having any complaint about Banking Services of Bank of Baroda, s/he is requested to approach concern Branch Manager to resolve the matter at first place.

If any customer is not satisfied with reply the customer is requested to follow the established escalation levels given below

Level - 1 (Branch Level)

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.

Locate a Branch 
Download Feedback / Grievance Redressal form

Online Complaint (SPGRS)

Alternatively, customer may register complaint online, for which an icon “Online Complaint (SPGRS)” has been provided at home page of our bank’s website. Upon lodging the complaint in SPGRS, the system provides a “Tracker Id “ as an acknowledgement and also to track the progress of the complaint. Complainant has to preserve the “Tracker Id” reference

Click here to fill Online Complaint Form 
Download Feedback / Grievance Redressal form

Level - 2 (Regional Level)

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned whose name, address and other details may be obtained by clicking the link below

View details of Regional Managers 

Level - 3 (Zonal Level)

If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned whose name, address and other details may be obtained by clicking the link below

View details of Zonal Managers
Details of Functional Heads of Corporate Centre, for customer's complaints

Level - 4 (Nodal Office Level)

If you are not satisfied with the response received, you may escalate your concern to our Principal Nodal Officer Mr. Pankaj Mittal in the following ways quoting your Unique Tracker ID :

Mr. Pankaj Mittal
General Manager (Operations & Services)

Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA - 390007, (Gujarat) India.

(0265) 2316792

Note: To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering Branches, Regional / Zonal Offices and Head Office, on 15th of every month (next day, if 15th is a holiday or half day).

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