शिकायतों का समाधान

In case any of our customers is having any complaint about Banking Services of Bank of Baroda, s/he is requested to approach concern Branch Manager to resolve the matter at first place.

If any customer is not satisfied with reply the customer is requested to follow the established escalation levels given below

Levels Escalation Particulars
Level-1 Branch Level

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.

Click here for details of Branch

Click here to download Feedback / Grievance Redressal form

Online Complaint (SPGRS)

Alternatively, customer may register complaint online, for which an icon "Online Complaint (SPGRS)" has been provided at home page of our bank's website. Upon lodging the complaint in SPGRS, the system provides a "Tracker Id " as an acknowledgement and also to track the progress of the complaint. Complainant has to preserve the "Tracker Id" reference

Click here to fill Online Complaint Form

Click here to download Feedback / Grievance Form

Level-2     Regional Level

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned whose name, address and other details may be obtained by clicking the link below

Click here for details of Regional Managers

Level-3     Zonal Level

If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned whose name, address and other details may be obtained by clicking the link below

Click here for details of Zonal Managers

Details of Functional Heads of Corporate Centre, for customer's complaints

Level-4     Nodal Office Level

If the complainant still feels unsatisfied with the responses received, s/he can address the complaint to the Bank’s Principal Nodal Officer at Head Office designated to deal with customers’ complaints / grievance giving full details of the case on the below mentioned address:

General Manager (Operations & Services)
Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road,
Alkapuri, BARODA - 390007, (Gujarat) India.
Tel. : (0265) 2363001 – 2316792
Email : gm.ops.ho@bankofbaroda.com

- External Agencies

Even after this, if s/he is not satisfied, S/he is free to take recourse to the following

The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006

Click here for details of Nodal Officers of our Bank for Banking Ombudsman Scheme.


Note: To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering Branches, Regional / Zonal Offices and Head Office, on 15th of every month ( next day, if 15th is a holiday or half day).

Are you Bank of Baroda Customer?

This is to inform you that by clicking on continue, you will be leaving our website and entering the website/Microsite operated by Insurance tie up partner. This link is provided on our Bank’s website for customer convenience and Bank of Baroda does not own or control of this website, and is not responsible for its contents. The Website/Microsite is fully owned & Maintained by Insurance tie up partner.


The use of any of the Insurance’s tie up partners website is subject to the terms of use and other terms and guidelines, if any, contained within tie up partners website.


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