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In case of any Unauthorised Electronic Banking Transaction in your account through Debit Card/M-connect/Baroda Connect/Unified Payment Interface (UPI) please use following mode for registration of your complaint and blocking of channel :
24 x 7
1800 258 44 55 1800 102 44 55
Select option 1, To Report loss of card, to report a fraud or to report an Unauthorized transaction not done by you
As per Branch Timings
To know the details of your branch please visit
Path : Request Service > Debit Card Hotlisting
Path : Login to Baroda Connect with sign on password > Services > My Accounts > Debit Card Blocking
1800 102 5627
The banking had been built on relationship of mutual trust and confidence. While routine services of Bank can be made available through machines using technology, customers tend to feel comfortable in interacting with bankers for their banking needs.
Contact Center is a delivery channel which bridges the gap between the technology and customer and provides benefits of technology to customers. Its aim is to provide most of the banking services through telephone channel, with the help of technology, thereby improving convenience to the customers.
All customers or members of general public except PMJDY customers and other Financial Inclusion scheme can connect with Contact Center by dialing the Toll -Free Number 1800 258 44 55/1800 102 44 55 from anywhere in the country. The call is not chargeable to the caller.
(for all customers except PMJDY customers and other Financial Inclusion scheme)
Dedicated Toll free no. for Pradhan Mantri Jan Dhan Yojana (PMJDY) customers and other Financial Inclusion scheme.
Contact Center services available throughout the year without any holiday.
Contact Centre services are available 24X7 except for PMJDY services.
Services through IVR is available for customer having TPIN & ATM PIN
Caller will input the Account number through his / her telephone keypad. The IVR identifies the customer and passes on the information to CRM to popup the customer dashboard. The Telephone Personal Identification Number (TPIN), a four digit numerical password, is used as security verification code for verifying the caller. Customer can also be authenticated through ATM PIN by entering last 4 digit of debit card & ATM PIN. For those customers who do not possess the TPIN or ATM PIN, a procedure ‘Session Verification’ is adopted to identify and verify the customer for the current session.
Customer can generate the TPIN online over telephone. Customer will call the contact Center, through his / her Registered mobile phone and verify themselves through a set of verification questions. Subsequently,customer will be led to generate their TPIN for themselves in the same session.
Once a customer generates the TPIN, then he / she will be in position to avail the services of contact Center without any hassle of verification. He can also use the services provided through IVR round the clock.
* Hot listing of Debit Cards