Travel hassle-free on highways
Commute on highways without needing to stop, access cash, or collect change as FASTag enables deduction of toll charges directly from the linked account.
Chance to get cashback up to 2.5%
Avail a cashback of 2.5% on all National Toll payments using FASTag during FY 2019-20.
SMS alert of transactions
Stay updated with SMS alerts notifying all the FASTag transactions.
Access to historical transactions
You can access transaction history and detailed statements by logging into the FASTag customer portal.
Save fuel and time
Using FASTag, you do not need to stop at the toll plaza for transactions, saving both, fuel and time.
Recharge your FASTag account on-the-go through UPI, Credit / Debit Card, Net Banking or Mobile Banking.
FASTag saves you the hassle of carrying cash or the exact change as all payments will be debited from the account directly.
Can I get a FASTag for two-wheelers?
No, currently, FASTag is not issued for two-wheelers.
What happens if I buy/sell a car with a FASTag tag affixed to it?
In case you are selling your car, please remove and destroy the FASTag issued to it and close the linked wallet account.
Even if you are buying a used car with FASTag, you need to take-off its existing tag and request for a brand new FASTag in your name for the same vehicle.
What are the documents required to apply for FASTag?
You need to submit the following documents:
- Registration Certificate (RC) of the vehicle
- FASTag Application form
- Aadhaar Card/Driving License/PAN Card/Voter ID Card/Passport
What are the charges for FASTag?
Baroda FASTag has a one-time issuance fee of Rs. 100, which is inclusive of the applicable tax of Rs. 84.74 + GST. The security deposit depends on the type of vehicle and is fully refundable. And minimum recharge amount which also depends on the type of vehicle.
I have two vehicles - can I use one FASTag for two cars?
No. You will need to take two individual FASTags, one for each of the two vehicles.
How will I get to know if and how much toll charges I have been levied?
You will receive an SMS with detailed toll charges on your registered mobile number or e-mail as soon as you cross the toll booth. You can also log in and access your Baroda FASTag historical statements through the portal.
Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you must use the dedicated FASTag lanes to travel without stopping at the toll plazas. In case you are okay paying cash, you can commute through any of the lanes without any penalty. On the contrary, if you enter the FASTag lane without an active FASTag, you will be charged twice the toll amount in cash.
How can I register on the Online FASTag Portal?
To complete your FASTag registration:
- Login to the FASTag portal link
- Click on “First Time User” or “Register New User.”
- Enter basic details such as mobile number, vehicle type, registration number.
- An OTP will be generated to your mobile number to authenticate your identity.
- On verification, you will be prompted to generate your password.
What is the validity period of the FASTag card?
The tag has a validity of 5 years.
Is there any benefit or discount I can avail using FASTag for toll payments?
For the financial year 2019-2020, users can get a 2.5% cashback on all toll payments made through FASTag. You will receive the cashback amount directly in the wallet linked to the FAStag account every month.
What happens if there is an incorrect deduction from my FASTag account?
You need not worry. In case you find an inappropriate debit to your account, report it on complaints sanction of portal immediately. Please ensure that your RC copy of vehicle is uploaded in portal. On receipt the complaint we will take up the matter with issuer bank and try to get it resolved in 15 days maximum. Log in to portal for logging the complaint here.
I was not allowed to go through the FASTag lane despite having an active FASTag account with sufficient balance. How do I fix this issue?
You can raise a request regarding the same by calling the customer care at 1800-103-4568 or email on email@example.com. We will look into the matter and resolve it as soon as possible.
Can I avail of a monthly pass?
Yes, you can avail of the monthly pass from the NHAI website, and the facility is specific to each toll plaza.
What happens in case I lose my RFID Tag? Will the funds in the wallet be lost too?
Call our customer care number at 1800-103-4568 immediately to block your FASTag. You can visit any of Bank of Baroda branch and request re-issue of the tag. The bank will transfer any balance linked to the old account to your current account.
Is there any minimum value for FASTag recharge/top up?
Yes, the minimum recharge amount is Rs. 100.00.
Why are the toll rates different for different vehicle categories?
Toll rates are categorized basis the vehicle size and load. Depending on these two factors, the damage done to the road and type of use (commercial/personal) of a vehicle, the toll rates are determined. The same toll rates will be deducted using FASTag too.
Where all can I commute using FASTag? Is it available in all highways?
As per the Govt of India mandate all the toll plazas must have the acquiring system to read the FASTag technology and if it is not available at toll plazas vehicles affixed with FASTag can move without paying the toll charges.