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Notice to Customer - Recovery of SMS Alert Charges

Publish Date: 20 Apr 2017
Expiry Date: 20 Apr 2019

Bank is forwarding various transactional, informative, promotional, educational SMS alerts to customers on their registered mobile number. This service is currently free of cost to account holder.

Looking to cost involved in sending SMS alerts to Customers, it has been decided to recover following charges from customers w.e.f. 01.10.2016 –

  • Saving Bank accounts : Rs. 15/-+ Taxes per quarter
  • Current/CC/OD accounts : Rs. 25/-+ Taxes per quarter

The amount would be deducted at the beginning of the quarter.

Default Subscription:

For existing as well as new customer, who fulfill following requirement, would be automatically subscribed and charged for SMS alerts facility.

  • Scheme Type - Saving, Current, Overdraft or Cash Credit scheme.
  • Account where mobile number is registered in CBS.
  • New account if not un-subscribed at the time of account opening

SMS Charges Exemption Categories:

  • Basic Saving Bank/FI/PMJDY customers
  • Super Saving/CA Premium/CA privilege customers
  • Staff Members (including ex-staff members)

Option for Subscription/Un-subscription:

  • By giving application in the base branch.
  • By sending SMS to 9176612303 (Normal charges applicable) or 5616150 (Premium charges applicable) in the following format -

Un-subscribing SMS alert facility

DEACT (Last 4 digit of account number ) Example – DEACT 0811

Subscribing SMS alert facility (for A/c where customer had unsubscribed the facility earlier)

ACT (Last 4 digit of account number ) Example – ACT 0811

Confirmation will be sent to customers after subscription/un-subscription in the following format

Message for Un-Subscription

Your request for de-activation of SMS alert service is successfully processed.

Message for Subscription

Your request for activation of SMS alert service is successfully processed.

Note-

  • The keywords are not case-sensitive
  • In case SMS was not received as per format specified above, then a SMS will be send as “Invalid keyword/message”
  • If customer is having more than one account they are required to un-subscribe/ subscribe for each account separately.

If account holder unsubscribe before starting of next quarter, he will not be charged from subsequent quarter but charged for current quarter. After un-subscription such customer will get only mandatory alerts, informative & educative SMS and will not get other SMS alerts.

Customers are requested to take a note.

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