In case any of our customers is having any complaint about Banking Services of Bank of Baroda, s/he is requested to approach concern Branch Manager to resolve the matter at first place.
If any customer is not satisfied with reply the customer is requested to follow the established escalation levels given below:
Levels |
Escalation |
Particulars |
Level - 1 |
Branch Level |
In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.
|
Online Complaint Tracking Nodule |
Alternatively, customer may register complaint online. The Online Complaint Tracking Module provides customer a “Tracker Id” to track progress of complaint on Bank’s web site through following web link.
Kindly preserve “Tracker Id” for future reference.
|
Level - 2 |
Regional Level |
If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned whose name, address and other details may be obtained by clicking the link below:
|
Level - 3 |
Zonal Level |
If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned whose name, address and other details may be obtained by clicking the link below:
|
Level - 4 |
Nodal Office Level |
If the complainant still feels unsatisfied with the responses received, s/he can address the complaint to the Bank’s Nodal Officer at Head Office designated to deal with customers’ complaints / grievance giving full details of the case on the below mentioned address:
Shri Sinha Ranjan Kumar
(General Manager, Operations & Services)
Bank of Baroda, Head Office, Suraj Plaza-I, 8th Floor,
Sayajigunj, Maganwadi, Vadodara-390 005, (Gujarat) India.
Tel. : (0265) 2363001 – 2361852 (PBX) Fax : (0265) 2362914
e-mail : gm.ops.ho@bankofbaroda.com
|
External Agencies |
Even after this, if s/he is not satisfied, S/he is free to take recourse to the following:
The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
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Note: To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering Branches, Regional / Zonal Offices and Head Office, on 15th of every month ( next day, if 15th is a holiday or half day).
